Frequently Asked Questions
Orders & Shipping
We understand that circumstances may change. If you need to modify or cancel your order, please contact us at email@example.com as soon as possible. While we cannot guarantee that changes can be made after an order has been placed, we will do our best to accommodate your request.
The delivery time depends on your location and the shipping method selected at checkout. We strive to process and ship orders within 1-2 business days. Once your order is shipped, you will receive a shipping confirmation email with tracking information.
At this point, we are only shipping within Canada. However, we'll be starting international shipping very soon, stay tuned.
Once your order is shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to track the status of your shipment on our website or the shipping carrier's website.
At this time, we do not offer gift wrapping services. However, our products are carefully packaged to ensure their safe delivery. You can add a personalized message during the checkout process, which will be included in the shipment.
Returns & Refunds
We apologize for any inconvenience caused. If you receive a damaged or defective product, please contact our customer support team immediately. We will work with you to resolve the issue and ensure your satisfaction.
We want you to be completely satisfied with your purchase and for that we provide 30-day hassle free returns on all our orders. If for any reason you are not happy with your order,
To be eligible for a return, the item must be unused, in its original condition, and returned in the original packaging.
Please refer to our return policy page for instructions on how to initiate a return or exchange.
To initiate a return or exchange, please contact our customer support team either through the contact form on our website or by emailing firstname.lastname@example.org. Provide your order details and reason for the return/exchange, and our team will guide you through the process.
The customer is responsible for return shipping costs, unless the return is due to a damaged or defective item. We recommend using a trackable shipping method to ensure the safe return of the item.
Once the returned item is received and inspected, we will process the refund within 1-2 business days. The refund will be issued to the original payment method used for the purchase. Please note that it may take additional time for the refund to reflect in your account depending on your bank or payment provider.
Yes, exchanges for a different product are possible, subject to availability. Contact us at email@example.com to initiate an exchange, and we will guide you through the process and assist with selecting the desired product.
If your return request falls outside the specified time frame, please reach out to us at firstname.lastname@example.org. We understand that exceptional circumstances may arise, and we will do our best to assist you.
We accept various payment methods, including major credit cards (Visa, Mastercard, American Express), Google Pay, Apple Pay, and Shop Pay. At checkout, you will be able to select your preferred payment option.
Yes, we take the security of your payment information seriously. We utilize secure and encrypted payment gateways to ensure that your personal and payment details are protected.